From the Staff What does Client Support cover?

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Wolfie

Developer
04-May, 16
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Amatsu
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Blackout Staff
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Wolfie
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Wolfie#5325
What does Client Support cover?

Client Support covers a variety of areas. Including, but not limited to:
  • Technical support - installing the game, client issues, audio errors.
  • Server not online - if you are unable to find the server's status via the Announcements forum or Control Panel, feel free to ask.
  • Services unavailable - e.g. Ticket System not working, Control Panel not letting you register, Download links broken.
What does Client Support not cover?
  • In-game information (e.g. Where do I find Silk Robe?): please ask at the Guides & Information forum.
  • Account Support, Reports, the sharing of private/confidential information: please use the Ticket System.
Anything else, feel free to ask - somebody will help you out.

How do I ask for support?

Simple! All you need to do is click 'Post Thread', ask your question then wait for somebody to provide their input.

Useful Links:
 
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